Contact Staff Direct
Housing Management |
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Howard Campbell Head of Housing Services Tel: 01922 728202 |
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Jay Gill Housing Services Manager Tel: 01922 728220 |
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Catherine Smith Housing Officer Housing Officers are responsible for managing rents accounts within a designated patch, taking action in accordance with polices and procedures. They will offer advice and assistance on Housing Benefit and other welfare benefits. Housing Officers are also responsible for allocating empty properties to those who are waiting on the Associations or the Councils waiting list. Tel: 01922 705763 |
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Cheresse Randall (Currently on maternity leave) Housing Admin Assistant Cheresse provides administration support to the Housing Management and Estates Services Team. She also has responsibility for the admin of the Associations Tenants Incentive Scheme and being the main contact for the Energy Efficiency Club. Tel: 01922 728232 |
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Jayne Badland Voids Administration Officer Jayne is responsible for overseeing the void process from when a property becomes empty to when it is ready to let. This includes liaising with the void surveyor and the contractor sorting out any queries/problems that may arise. Tel: 01922 704074 |
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Karen Bentley Housing Officer Housing Officers are responsible for managing rents accounts within a designated patch, taking action in accordance with polices and procedures. They will offer advice and assistance on Housing Benefit and other welfare benefits. Housing Officers are also responsible for allocating empty properties to those who are waiting on the Associations or the Councils waiting list. Tel: 01922 728222 |
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Kate Mallaband Housing Officer Housing Officers are responsible for managing rents accounts within a designated patch, taking action in accordance with polices and procedures. They will offer advice and assistance on Housing Benefit and other welfare benefits. Housing Officers are also responsible for allocating empty properties to those who are waiting on the Associations or the Councils waiting list. Tel: 01922 728221 |
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Theressa Bickford Lettings and Tenancy Officer Theresa is responsible for maintaining the Associations waiting list, giving housing advice to internal and external customers. Theresa will also accompany all prospective tenants when viewing a new property and undertake end of tenancy visits to those tenants who have found alternative accommodation. She will also provide or sign post help and support for those tenants who may require it. Tel: 01922 705764 |
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Tracey Hill Housing Services Officer Tracey is responsible for managing our shared ownership portfolio. Tracey is also responsible for the collection of former tenants’ arrears and the administration of the rent increases. Her duties also include setting up payment cards and direct debits and visiting all new tenants within the first six weeks of their tenancy. Tel: 01922 728224 |
Customer Services |
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Jill Sargeant Customer Services Manager Tel: 01922 614505 |
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Emma Stone Customer Services Officer Customer Service Officers are responsible for dealing with phone calls coming into the Association from the main office number of 01922 614505, as well as dealing with customers enquires at the main reception desk. Customer Service Officers are able to provide advice on matters relating to your rent account balance, housing advice, anti social behaviour, and general tenancy issues. Officers are also responsible for dealing with a repair request, or providing assistance if you have a complaint concerning our services. Customer services can also sign post you to the relevant agency or person who are able to provide the information you require. Tel: 01922 614505 |
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Jane Darby Customer Services Officer Customer Service Officers are responsible for dealing with phone calls coming into the Association from the main office number of 01922 614505, as well as dealing with customers enquires at the main reception desk. Customer Service Officers are able to provide advice on matters relating to your rent account balance, housing advice, anti social behaviour, and general tenancy issues. Officers are also responsible for dealing with a repair request, or providing assistance if you have a complaint concerning our services. Customer services can also sign post you to the relevant agency or person who are able to provide the information you require. Tel: 01922 614505 |
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Sarah Turner Customer Services Officer Customer Service Officers are responsible for dealing with phone calls coming into the Association from the main office number of 01922 614505, as well as dealing with customers enquires at the main reception desk. Customer Service Officers are able to provide advice on matters relating to your rent account balance, housing advice, anti social behaviour, and general tenancy issues. Officers are also responsible for dealing with a repair request, or providing assistance if you have a complaint concerning our services. Customer services can also sign post you to the relevant agency or person who are able to provide the information you require. Tel: 01922 614505 |
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Sirb Sond Customer Services Officer Customer Service Officers are responsible for dealing with phone calls coming into the Association from the main office number of 01922 614505, as well as dealing with customers enquires at the main reception desk. Customer Service Officers are able to provide advice on matters relating to your rent account balance, housing advice, anti social behaviour, and general tenancy issues. Officers are also responsible for dealing with a repair request, or providing assistance if you have a complaint concerning our services. Customer services can also sign post you to the relevant agency or person who are able to provide the information you require. Tel: 01922 614505 |
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Tina Dalton Customer Services Officer Customer Service Officers are responsible for dealing with phone calls coming into the Association from the main office number of 01922 614505, as well as dealing with customers enquires at the main reception desk. Customer Service Officers are able to provide advice on matters relating to your rent account balance, housing advice, anti social behaviour, and general tenancy issues. Officers are also responsible for dealing with a repair request, or providing assistance if you have a complaint concerning our services. Customer services can also sign post you to the relevant agency or person who are able to provide the information you require. Tel: 01922 614505 |
Estate Services |
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Surjit Singh-Rai Estate Services Manager Tel: 01922 704070 |
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Abdul Hafezjee Estates Officer Tel: 01922 614505 |
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Nazir Ahmed Participation and Development Officer Tel: 01922 728235 |
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Phil Winfield Tenancy Enforcement Officer Tel: 01922 728212 |
