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Customer Services
All enquiries to Caldmore Housing are handled initially by our Customer Services Team.
They are a specially trained team able to deal with the majority of enquiries. If for any reason they cannot be of assistance they will pass you on to the relevant specialist team.
The Customer Service Team handles approximately 455 calls each week. To provide the professional standard of customer service that you expect and deserve, and to offer you quality time to listen to your enquiry, we have a 24 hour service. During the weekdays phone lines 01922 614505 are open between 9am and 5pm. When the office is closed we have an agreement with ‘call centre’ to provide assistance to tenants who wish to report an emergency repair or anti- social behaviour; this is available from 5pm to until 9am week days and 24 hours per day on weekends or bank holidays.
You can also report repairs to Customer Services, in person, online or by text, however if your repair is an emergency please ring 01922 614505.
We try to respond to all repair requests in a reasonable time. All repairs are grouped into various priority categories and each job is given a target for completion. This is explained in more detail in our maintenance section. Although these targets are not legally binding, every effort will be made to finish work in the time agreed, providing that access to the property has been made available.
